Commercial Strategy & Operations Specialist
Shape Flatpay’s growth by turning sales data into smarter market launches, stronger teams and better customer conversion across the US.
About Flatpay
Flatpay is not just another payment solution; we're dedicated to innovating the market for payment solutions and financial services in the SME segment with our customer-centric and transparent services.
We've grown into one of the fastest-growing fintech companies out of the Nordics and Denmark's fastest unicorn company. Today, we're more than 2,000 colleagues across Europe, building products that make a real difference for our customers. We've recently launched in the US and are looking for the first people to join our rocket ship out of New York!
We're ambitious, move fast, and like to challenge the status quo - but we also believe work should be fun. We celebrate wins, help each other out, and create an environment where people can do great work while genuinely enjoying the journey.
What you'll do
We’re looking for a Commercial Strategy & Operations Specialist to join us as a trusted partner to the Commercial Director, leading strategic and operational projects across our Field Sales and Marketing Contact Center (MCC) teams. You’ll tackle the questions that shape our growth: where to expand, how to structure our teams, and how to convert more calls and meetings into active merchants. You’ll take projects from first analysis through to delivery, working side by side with Field Sales and MCC leadership, as well as colleagues in Operations, Product, Finance and Recruitment. The role blends rigorous analysis with real time alongside our sales teams, so you can turn insights into practical improvements and results you can measure.
Main responsibilities
Shape our expansion strategy and launch plans. Assess new markets, prioritize territories and build launch plans covering recruitment, sales capacity, operational readiness and sequencing
Build scalable sales structures. Develop territory coverage, capacity models and ways of working across Field Sales and MCC, aligning meeting generation with sales capacity.
Strengthen sales enablement. Drive improvements to sales tools, playbooks, onboarding, training and incentive structures, helping sellers and bookers become productive faster.
Improve both commercial funnels. Optimize the MCC funnel from calls to qualified bookings and the Field Sales funnel from meetings to signed and activated merchants. Identify bottlenecks, test solutions and scale what works.
Turn performance data into action. Analyze KPIs such as call-to-book conversion, meeting-to-sale conversion, productivity, ramp-up, activation and acquisition payback. Translate findings into clear priorities and actions.
Drive operational improvements. Improve processes and handoffs across booking, sales, merchant onboarding, and installation. Align stakeholders, set milestones, and follow projects through delivery.
Skills & Attributes
2+ years of full-time experience in fintech, management consulting, venture capital or a similar analytical, commercial environment.
You’re strong with numbers. You’re at ease with large datasets, build robust analyses, and check your own work before it goes out. You’re confident in Excel and can turn findings into clear, compelling presentations.
You can structure an open-ended problem. You break big questions into their parts, focus on what matters and explain your conclusions clearly, both in writing and out loud.
You take ownership and follow through. You’re happy to drive projects independently, bring colleagues together and make sure recommendations turn into real improvements.
You pair commercial judgement with curiosity. You want to understand what drives sales performance, merchant value and sustainable unit economics, and you’re willing to get close to the operation to find the answers.
You collaborate effectively. You’re a confident communicator, build productive relationships across functions, and take a humble, team-first approach.
Experience in sales organizations or payments, plus SQL or Power BI, nice to have
You don’t need to know everything from day one. We’re looking for someone curious, eager to learn, and ready to take responsibility.
Why Flatpay
Joining Flatpay means stepping into a dynamic environment where innovation is encouraged, and teamwork is celebrated. Here, you'll have the opportunity to make a meaningful impact, contributing to our mission of empowering merchants to succeed.
With us, you’ll experience an ambitious drive to constantly push boundaries and redefine what's possible. While we don’t take ourselves too seriously, we take our responsibility towards our people very seriously. We welcome driven, low-ego individuals who live our values and want to grow with us.
At Flatpay, how we work matters as much as what we achieve.
Happy Humans – We bring energy to our work and create teams people enjoy being part of.
No Assholes – We perform at a high level while treating colleagues and customers with respect.
It’s Our Business, Own It – Everyone takes responsibility and manages their work like it’s their own business.
Start With No – We challenge ideas, think commercially and focus on what truly creates value.
Sky-High Ambitions – We set bold goals and expect people to keep raising the bar.
The Best Argument Wins – Titles don’t decide outcomes. We debate openly to reach the best decisions.
Competitive salary, standard US benefits - including health insurance and 401(K).
Salary Range - $75,000 - $110,000
Location
This is an on-site role based in our Midtown, NYC office. Relocation is not provided
- Department
- Strategy
- Location
- New York
- Employment type
- Full-time
About Flatpay Inc.
Established in 2022 in Copenhagen with a commitment to transparency, we've streamlined card payments to small and medium-sized businesses. Our innovative pricing model eliminates hidden costs and fees, offering a simple flat rate for all cards with no monthly subscription for our point-of-sale and payment solutions.
Operating in Denmark, Finland, Germany, Italy, France, the United Kingdom, and the Netherlands, we're more than just a service provider; we are your trusted business partner.
We continuously strive to stay ahead of the curve, adapting our solutions to meet our clients' evolving needs. Ready to be part of something extraordinary?